My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat arse waiting for your technician to arrive. Please allow me to provide specific details, so that you can either pursue your professional perogative and seek to rectify these difficulties - or, more likely I suspect, so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office: During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. I have been an Optus customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. "This is an Actual Complaint Letter Received at Optus To this end, I have included a copy of a letter from another “happy” Optus customer which our solicitor forwarded to me many years ago as well as a copy of the letter which I sent to them back in 2005. When dealing with the likes of the lying, theiving, incompetent grubs at Optus, unless you treat them with the level of contempt they so richly deserve, they will attempt to continue to rip you off as it is their modus operandi. I made a complaint the the Financial Services Ombudsman, but I didn’t hear anything from them, so that was a waste of time. We tried to get someone in an Optus store to help out, but they could only call the same customer service line that we called, and then put us on the phone. Their customer service on this occasion was less than helpful. I can’t be sure whether they had originally stopped billing, then recommenced some time later, as it had been cancelled so many years ago. I called Optus to make sure they stopped billing her for the non-existent Foxtel service and hopefully get a refund, but since they said they had no record of her cancelling the service (even though it had been disconnected) they would not give her a refund. The bill didn’t even say it was for Foxtel if it had she would have realised right away that it should have been cancelled and she would have taken action much earlier. She hadn’t realised that she was receiving two separate bills, because they were spaced 2 weeks apart and she also had her mobile service with Optus on a separate bill. Nevertheless Optus was billing her for it years later. When that was over, she signed up for a new deal WITH OPTUS but they kept billing her for the Foxtel that she no longer wanted and didn’t even work any more. When she moved house, she was offered a package deal by Optus that included Foxtel for 12 months. Shares are up 0.8 per cent in early morning trading to $4.04.My mother also had this problem. Telstra has bought 2 x 10MHz of the low-band spectrum, which chief financial officer Vicki Brady said was strategically important for Telstra. It affects the speed and quality of internet coverage in the regions. Low-band spectrum is a scarce resource used to carry calls and data over vast distances between mobile towers and customers, making it crucial for regional areas. He set a separate bidding limit of 40 per cent for metro areas and Mr guaranteed 10 MHz of 900 MHz band spectrum would be set aside for Optus and TPG at the auction. The argument was resolved when Communications Minister Paul Fletcher imposed a 45 per cent limit on the amount of low-band radio frequency spectrum that telcos could buy. Optus hit back, arguing any loosening of proposed restrictions would reduce competition and affect its own ability to meet the needs of customers. Telstra chief executive Andy Penn said in July that a government proposal to limit the amount of radio wave spectrum it could buy later this year will lead to slower network speeds and delay the rollout of 5G mobile services in regional areas. The successful acquisition of spectrum by Optus and Telstra follows a war of words between the telco rivals over the implications of the auction and how it would affect services for regional parts of Australia.
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